Placing your order couldn't be easier. Once you have decided on the products for you, you can simply order online, over the phone or in person at our Birmingham Showroom.
Payments can be made in the same way using our 100% secure online service or if you prefer to speak to someone you can, you can pay by telephone or in person at our showroom.
Once your order has been confirmed you will receive a call from our dedicated sales team to discuss your delivery options and confirm your delivery address.
As most of our fireplaces are hand crafted and made to order please allow up to 28 days for delivery.
Before dispatch, all our products are checked for quality and delivered direct from our warehouse.
Due to the nature of our product, we like to use our own drivers and delivery vehicles to ensure the quality of your purchase is preserved in transit therefore, we only offer free delivery to the following areas.
If your area is not here please contact us for delivery costs.
To retain that personal touch our driver will contact you on the day of your delivery to keep you fully informed and ensure you are OK to receive your purchase.
Before accepting your purchase please check your order is to your satisfaction.
If your area is not listed above please contact us for more information at sales@fireplacefactorydirect.co.uk
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